Refund policy

We want you to love every piece you receive. If something isn't right, here's exactly how we handle it.

Return Window
You have 14 days from the date your item is delivered to request a return. To be eligible, your item must be in the same condition you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return
Email us at support@styledsocietyxoxo.store to initiate your return. Do not send anything back before receiving approval — items returned without prior authorization will not be accepted. Once your return is approved, we'll send you a return shipping label and instructions on where to send your package.

Damages and Incorrect Items
Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at support@styledsocietyxoxo.store with your order number and a photo of the issue. We will make it right.

Non-Returnable Items
The following cannot be returned or exchanged: digital products and downloadable files, earrings and pierced jewelry (for hygiene reasons), custom Print-on-Demand items produced specifically for your order, personalized or monogrammed pieces, sale items and gift cards.

Digital Products & Downloads
All digital products — including downloadable planners, templates, checklists, and other instant-download files — are final sale and non-refundable once your order is placed and the file has been delivered or accessed. Because these items are delivered electronically and cannot be returned, we are unable to offer refunds or exchanges on digital purchases. If you have a technical problem with your download, email support@styledsocietyxoxo.store and we'll make it right.

Exchanges
The fastest way to get the item you want is to return the original item and place a new order once the return is accepted.

European Union Orders
If your order is shipping into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required. This right does not apply to digital products once the download has begun.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card company to process the posting. If more than 15 business days have passed since your return was approved, contact us at support@styledsocietyxoxo.store.